The Process

Every robot we supply follows the same clear pathway. No guesswork. No surprises. No disappearing after the sale.

You tell us what you need. We confirm what is possible. We handle compliance, delivery, and support. You receive the robot, the documentation, and a named partner who remains responsible.

This is how it works.

Step 1 — You tell us what you need

We start with your application, not our catalogue.

• What is the task? Inspection, patrol, security, research, hazardous environment?
• What is the environment? Indoor, outdoor, industrial, explosive, extreme heat or cold?
• What is the country and the timeline?
• What does success look like for you?

You do not need to know the model. You need to know the problem. We help with the rest.

Step 2 — We confirm what is possible

We review your requirements against the available robots and configurations.

• We recommend the right model — quadruped, humanoid, or explosion-proof
• We confirm the configuration, payload, and accessories
• We confirm availability and lead time
• We tell you honestly if a robot is not suitable for your application

We do not oversell. If a robot will not do the job, we say so.

Step 3 — We agree the terms

Before any order, everything is put in writing.

• Model, configuration, and accessories
• Price and delivery terms
• CE marking and documentation to be provided
• Certification status — clearly stated
• Service, training, and support terms
• Payment and delivery schedule

No verbal promises. No assumptions. Everything documented.

Step 4 — Compliance and documentation

Before delivery, every robot is checked against the Dutch Robo Standard.

• CE marking verified against the manufacturer's Declaration of Conformity
• Technical file, manuals, and safety information confirmed
• Serial numbers and traceability recorded
• Delivery record prepared

We do not deliver until the documentation is complete.

Step 5 — Delivery and handover

The robot arrives with its full record.

• Configuration confirmed against the order
• Condition checked at handover
• Documentation package delivered
• Named contact confirmed

You know exactly what you have received, and who to contact.

Step 6 — Installation and training

Where required, we support deployment.

• Setup and commissioning
• Operator training in English
• Maintenance training
• Safety and operating procedures

Your team is not left to figure it out alone.

Step 7 — Long-term support

A robot is a working asset, not a one-time transaction.

• Maintenance and repairs through our European network
• Spare parts pathway
• Software updates and technical support
• A named contact who remains responsible after the sale

We stay with the robot for its working life.

What we ask from you

To move quickly and accurately, we need:

• A clear description of the application
• The operating environment
• The country of deployment
• Your timeline and budget range
• Any certification or compliance requirements specific to your sector

The clearer your brief, the faster and more accurate our response.

What you can expect from us

• A reply within one business day
• Honest advice, including when a robot is not right for you
• Complete documentation before delivery
• A named European partner, not a call centre
• Support that continues after the sale

That is the process.

Contact

Dutch Robo
Email: info@dutchrobo.com
Website: dutchrobo.com
WhatsApp: +31 6 2044 7198 (text only)

Last updated: 25 September 2026